Tool Kit Purchase
Our tool kits come with everything that you need to build your earrings! This purchase gives you ownership of these items, with no need to return. The items included are:
-Jump ring assistant
-3x3 Cutting Mat
These are the specific tools that are needed to complete the assembly of your earrings. By renting or purchasing this kit you are accepting any and all responsibility for how they are handled once they leave our facility. We will provide a detailed video of how to use each item.
However, we will not be held responsible for any injury due to inappropriate use. Reach out if you have questions!
Return & Refund Policy
Return & Refund Policy
If for any reason you are dissatisfied with your online purchase, you may return, exchange, or receive store credit for your item(s) within 21 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. Any orders returned undeliverable or refused by recipient, will be subject to a $9.95 charge to be deducted from the total refund amount. *Please note: Gift cards, Sale/Clearance, and vintage items are not eligible for return.
Cindyfaye.com Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping, handling and insurance charges. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.
If for any reason you wish to cancel your order, please contact us. If the item has already shipped, you will have to wait for it to arrive. Then go through the return process.
HOW TO RETURN AN ITEM PURCHASED AT CINDYFAYE.COM:
1. CONTACT US VIA EMAIL
Contact us at firstname.lastname@example.org, with subject 'RETURN ITEM'.Then proceed to inform us of the need/reason for the return of your item. Please include any pictures that you may have. When approved, you will receive a response with detailed shipping and packaging instructions.
2. PACKAGE YOUR ORDER:
All items must be in the box. Original packaging is preferred. However, you may use new packaging. Please note: for security purposes, do not write Cindyfaye.com or anything else on the package. Only include the shipping label.
3. SHIPPING & INSURANCE:
Once you have packaged your item, please send it to the address listed in the return email. For your protection, we recommend shipping returns insured using First Class Mail with tracking. Return shipments are the responsibility of the customer.
We will provide shipping information after our 48 hour fulfillment. Shipping will be fulfilled based on choice of standard, 2-day and overnight. Tracking numbers and shipping updates will be provided via email.